Privacy Policy

At Optimiral, your privacy and trust mean everything to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services (collectively, the “Services”).
By using Optimiral, you agree to the terms outlined below.

🔍 Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, shipping & billing address, phone number

  • Payment Data: Card details, billing info, and transaction history

  • Account Details: Username, password, preferences, and saved items

  • Order History: Products viewed, added to cart, purchased, or returned

  • Device Information: IP address, browser type, device ID, and session data

  • Communication Data: Emails, support requests, and customer feedback

🛠 How We Collect Information

Your data may be collected in several ways:

  • Directly: When you place an order, create an account, subscribe to our newsletter, or contact us

  • Automatically: Through cookies, tracking pixels, and analytics tools

  • From Third Parties: Such as payment gateways, shipping partners, or marketing platforms

🎯 How We Use Your Data

We use your information to:

  • Process and deliver your orders efficiently and securely

  • Communicate order updates and respond to your inquiries

  • Personalize your shopping and browsing experience

  • Send promotions and exclusive offers (you can unsubscribe anytime)

  • Prevent fraud and enhance account security

  • Comply with legal, regulatory, and tax obligations

🤝 Sharing Your Information

We share your data only with trusted service providers that help us operate safely and efficiently:

  • Payment Processors: To handle secure payments

  • Shipping Partners: To deliver your products

  • Marketing Platforms: To send newsletters or personalized offers

  • Legal Authorities: Only when required by law

✅ We never sell or rent your personal information to third parties.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Enable essential site functionality (like your shopping cart)

  • Analyze visitor behavior to improve our website and services

You can manage or disable cookies anytime through your browser settings.

🚫 Children’s Privacy

Optimiral does not knowingly collect personal data from individuals under 16 years of age.
If we become aware that such information has been collected, we will delete it immediately.

🔐 How We Protect Your Data

We take data protection seriously and use advanced security measures to keep your information safe:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Restricted access to personal data

⚠️ While we take every reasonable precaution, no online platform is completely risk-free.
We encourage you to use strong passwords and keep your login details private.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to certain uses (e.g., marketing communications)

  • Request a copy of your stored data

📧 To exercise your privacy rights, contact us at: support@optimiral.com

🔄 Updates to This Policy

We may update this Privacy Policy from time to time to reflect new features, legal requirements, or business practices.
The latest version will always be available on this page.

🏢 Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please reach out to us at:
📧 support@optimiral.com